I have learned:
Employee loyalty has evolved. It isn’t what our parents once taught us, today’s employees require a value in terms of recognition and rewards. Unfortunately, employers are left trying to figure out what recognition and rewards programs work because it is no longer just compensation and benefits.
To invest in active listening-I am becoming a better listener. One thing I’ve learned is to take detailed notes during the meeting so I can read them back to the person. This way, I don’t presume or assume anything. Taking detail notes allows me time to decipher what is the main point of the problem.
To say “Hi” and “Bye” to everyone during the day, with a smile. I try to acknowledge each person; I like to engage them in a quick conversation about their day, their family, and their interests. I admit that I am not always the best at this. However each day I try to do better.
Most recently, I have begun asking, “what can I do for you?”. I love seeing their reaction when I ask. I genuinely mean it. However, most people are a little stunned when I make this offer so most of the time my offer is turned down, but I think they like it when I ask.
I have learned to be visible, to be humble and to be raw. I don’t like sitting behind my desk in my lonely office. I travel around to see people, to let them know I do care and appreciate their hard work. It’s the only way I can an effective leader.
I have learned to lean on “thinking partners” so we can work out all possibilities. We sometimes role play to determine what would be the best course outcome.
To value my team. No one job is more important than the other. We need everyone to do their part to accomplish one goal.